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What kind of help do you need?

  1. Technical Support -> Repairs
  2. Technical Support -> Operation of Equipment
  3. Technical Support -> Mechanical or Electrical
  4. Technical Support -> Geotechnical Lab Testing & Data Interpretation
  5. Technical Support -> Geotechnical Literature request
  6. Technical Support -> Other
  7. Customer Service -> Goods Return
  8. Customer Service -> Warranties
  9. Customer Service -> Training Request
  10. Customer Service -> Site Visit Request
  11. Customer Service -> Order Update
  12. Sales
  13. GDSLAB Software • GDSLAB version = e.g. “GDSLABv2024 11.17” • Station Configuration file - .gsc file which describes your test/hardware/transducer setup • Test Datastore files – test data files illustrating the issue. This comprises a .gtc test datastore file and the linked .gtr binary raw data file. The .gtr file may be quite large and if over 20MB this may need to be transferred using a service such as WeTransfer • Any screenshots showing the reported issue(s) or Error Messages • A detailed description of your issue • OS – E.g. Windows 10, 11, XP, 7 etc. • GDSLAB Archive file – for more complex issues we may also require a GDSLAB Debug Archive file, instructions for generating this can be located on our website
  14. Software -> GDSLABv2 • GDSLAB version = e.g. “GDSLABv2.8.4 4 Jul-2024” • Station Initialisation file - .ini file which describes your test/hardware/transducer setup • Test Data files – test data files illustrating the issue. This is the .gds output file. If the .gds file is larger than 20MB this may need to be transferred using a service such as WeTransfer • OS Version – E.g. Windows 10, 11, XP, 7 etc. • Any screenshots showing the reported issue(s) or Error Messages • A detailed description of your issue
  15. Software -> GDSBES • GDSBES version = e.g. “GDSBESv3 3.0.24” (for v3 Bender Control Box) or “GDSBESv2 2.2.14” (for v2 Bender Control Box) • Test Data files – test data files illustrating the issue. This is the .bes output file. • A detailed description of your issue • OS Version – E.g. Windows 10, 11, XP, 7 etc. • Any screenshots showing the reported issue(s) or Error Messages
  16. Software -> GDSRCA • GDSRCA version = e.g. “GDSRCA 2.7.0.2” • Test Data files – test data files illustrating the issue. These are the .rtt and .tdr output files. • A detailed description of your issue • OS Version – E.g. Windows 10, 11, XP, 7 etc. • Any screenshots showing the reported issue(s) or Error Messages
  17. Software -> GDS Acoustic Velocity • GDS Acoustic Velocity software version = e.g. “V1.0.0.10” • Test Data files – test data files illustrating the issue. This is a “.gds_av” file. • A detailed description of your issue • Any screenshots showing the reported issue(s) or Error Messages • OS Version – E.g. Windows 10, 11, XP, 7 etc. • Sales Order number or Serial Number from the AV Control box
  18. Software -> GDSReports • GDSReports version = e.g. “GDSReports V1.6.11” • Test Data files – test data files illustrating the issue. These are the .prj, .smp and .stg output files, as well as any modified excel output templates • A detailed description of your issue • OS Version – E.g. Windows 10, 11, XP, 7 etc. • Any screenshots showing the reported issue(s) or Error Messages